Privacy Policy
How Monarch Frame Ltd collects, uses, and protects your information.
This Privacy Policy explains how Monarch Frame Ltd ("we", "us", "our") collects, uses, stores, and protects information in connection with our website at monarchframe.co.uk and photographic enquiry communications.
Monarch Frame Ltd is a private limited company registered in England and Wales (company number 17230092), with a registered address at 8 Bridge Hook Close, Wolverton Mill, Milton Keynes, England, MK12 5GQ.
We are committed to handling your information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information we may collect
We may collect information you provide when you:
- Submit a photography enquiry through our contact form
- Send us an email directly
- Contact us in connection with a photographic session or arrangement
This may include:
- Your name and contact details (email address, phone number where provided)
- Organisation or company name where relevant
- Details about your photography requirements, including intended use, preferred style, date, location, and delivery needs
- Event or occasion information relevant to a photographic enquiry
- Any other information you choose to provide as part of your enquiry or communication
2. How we use your information
We use information you provide in order to:
- Respond to your photography enquiry
- Discuss and arrange photographic session details
- Communicate with you in connection with an agreed photography arrangement
- Comply with our legal obligations
We do not use your information for unsolicited marketing purposes. We do not sell, rent, or trade your personal information to third parties.
3. Legal basis for processing
We process your information on the following legal bases:
- Legitimate interests – to respond to enquiries and manage our photographic services
- Contract performance – where a photography arrangement has been agreed and is being fulfilled
- Legal obligation – where processing is required to comply with applicable law
- Consent – where you have provided explicit consent, for example by submitting our enquiry form with the consent checkbox selected
4. Image and privacy sensitivity
Photography inherently involves the creation of images. Where sessions involve identifiable individuals, we handle image-related information with appropriate care. Discussions around image consent, usage rights, and any relevant privacy considerations form part of the enquiry and arrangement process.
We do not publicly publish, share, or use images of individuals without discussing and agreeing permissions and intended use as part of the photographic arrangement. Any image usage rights, licensing terms, and permitted applications are agreed on a per-enquiry basis.
5. Email communications
When you contact us by email, your email and its contents are stored in our email systems. These communications are used solely to respond to your enquiry and manage any ongoing photography arrangement. We do not add you to mailing lists or marketing communications without your explicit consent.
6. Cookies and website analytics
Our website currently uses only essential cookies necessary for the website to function. If analytics tools are added in future, this policy will be updated accordingly.
For full details, see our Cookie Policy.
7. Data retention
We retain enquiry and communication data for a reasonable period necessary to manage any ongoing arrangement and to comply with our legal obligations. Data is not held for longer than necessary for the purposes for which it was collected.
8. Third-party services
Our website may use third-party font loading (Google Fonts). This may result in a connection to Google's servers. We do not otherwise embed third-party tracking, advertising, or data-collection tools on our website at this time.
9. Your rights
Under UK data protection law, you have the right to:
- Access personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data (subject to legal obligations)
- Object to or restrict processing in certain circumstances
- Data portability in certain circumstances
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at [email protected].
10. Complaints
If you have a concern about how we handle your information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, at ico.org.uk.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available at monarchframe.co.uk/privacy-policy/. We encourage you to review this policy periodically.
12. Contact us
For any privacy-related questions or requests, please contact:
Monarch Frame Ltd
8 Bridge Hook Close, Wolverton Mill, Milton Keynes, England, MK12 5GQ
Email: [email protected]